Refund policy
REFUND POLICY
Exchanges Only – No Refunds
At Langbard Oils and Balms, we stand behind the quality of our handcrafted products. We offer exchanges within 30 days of purchase for unused items in their original packaging.
Exchange Policy:
- Exchanges are accepted within 30 days of delivery
- Products must be unused, unopened, and in original condition
- Original packaging and labels must be intact
- Customer is responsible for return shipping costs
- Exchanges will be processed for items of equal or lesser value
No Returns on Beauty Products: Due to health and safety regulations, we cannot accept returns or exchanges on any beauty products, including but not limited to:
- Essential oils
- Beard care products (oils, balms, washes)
- Aftercare balms
- Shampoo bars
- Any product that comes into contact with skin or hair
Non-Returnable Items:
- Opened or used products
- Beauty and personal care items
- Beeswax wax melts (once opened)
- Sale or clearance items
- Gift cards
How to Request an Exchange: Contact us at [your email] within 30 days of receiving your order with your order number and reason for exchange.
Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 7 days of delivery with photos. We will replace the item at no cost to you.
Questions? Contact us at [your email] for any questions about our exchange policy.